FAQ
Frequently Asked Questions
Find answers to common questions about FARENIQ products, orders, shipping, and customer support.
What products does FARENIQ offer?
FARENIQ specializes in thoughtfully designed home lighting products, including table lamps, pendant lights, ambient lighting, and decorative fixtures created to enhance modern living spaces.
Where can FARENIQ lighting products be used?
Our lighting collections are designed for various home environments, including living rooms, bedrooms, dining areas, reading corners, hallways, and other personal spaces where warm and elegant lighting is desired.
How do I choose the right lighting product?
Consider the size of your space, your preferred lighting atmosphere, and the overall interior style of your home. Our collection includes different designs to complement both modern and classic interiors.
How long does shipping take?
Orders are processed after payment confirmation. Delivery times may vary depending on product availability and destination. Customers will receive tracking information once their order has been shipped.
Do you offer order tracking?
Yes. Once your order has been shipped, a tracking number will be provided so you can follow your package delivery progress.
What payment methods do you accept?
FARENIQ accepts secure online payments through available payment methods provided during checkout, including major credit and debit cards and other supported payment options.
Can I return or exchange my order?
If you are not satisfied with your purchase, please contact our support team. Returns and exchanges are handled according to our Return Policy.
What should I do if my product arrives damaged?
Please contact us as soon as possible with your order details and photos of the product condition. Our team will assist you with the next steps.
How can I contact FARENIQ customer support?
You can reach our customer service team through:
Email: service@fareniq.com
Phone: +86 13544002135
Support Hours: 9:00 AM - 6:00 PM Pacific Time
Email: service@fareniq.com
Phone: +86 13544002135
Support Hours: 9:00 AM - 6:00 PM Pacific Time
Who operates FARENIQ?
FARENIQ is operated by:
Hangzhou Longzhiyi Network Technology Co., Ltd.
Business Address:
Building 1, 2F-OF022,
No. 80 Baoqing Street,
Qiaosi Subdistrict,
Linping District, Hangzhou,
Zhejiang Province, China
Hangzhou Longzhiyi Network Technology Co., Ltd.
Business Address:
Building 1, 2F-OF022,
No. 80 Baoqing Street,
Qiaosi Subdistrict,
Linping District, Hangzhou,
Zhejiang Province, China