Terms and Conditions

Terms and Conditions

Last updated: September 2026

Welcome to FARENIQ. These Terms and Conditions describe the rules and guidelines for using our website, purchasing our products, and accessing our services. By visiting our website or placing an order, you agree to these Terms and Conditions.

Company Information

Operated by:
Hangzhou Longzhiyi Network Technology Co., Ltd.

Brand Representative:
Wang Xiaoju

Business Address:
Building 1, 2F-OF022,
No. 80 Baoqing Street,
Qiaosi Subdistrict,
Linping District, Hangzhou,
Zhejiang Province, China

Email:
service@fareniq.com

Phone:
+86 13544002135

Website:
fareniq.com

Use of Website

By using the FARENIQ website, you agree to use our services only for lawful purposes and in accordance with these Terms.

  • You must provide accurate information when placing an order.
  • You must not misuse or interfere with the operation of our website.
  • You must not attempt to access restricted areas or information without authorization.

Products and Product Information

FARENIQ specializes in thoughtfully designed home lighting products, including decorative lamps, ambient lighting, and lighting solutions created for modern interiors.

We make reasonable efforts to display product descriptions, images, colors, and specifications accurately. However, slight variations may occur due to different device displays or manufacturing characteristics.

Orders and Payments

When you place an order with FARENIQ, you agree to provide complete and accurate order information.

  • Orders are subject to product availability and payment confirmation.
  • We reserve the right to cancel or refuse orders in certain situations, including suspected fraud or incorrect pricing information.
  • Payment must be completed before order processing begins.

Pricing Information

All prices displayed on our website are subject to change without prior notice.

FARENIQ reserves the right to correct pricing errors, product information errors, or website-related mistakes when necessary.

Shipping and Delivery

Shipping times may vary depending on destination, product availability, and carrier conditions.

Customers are responsible for providing accurate shipping information. Please refer to our Shipping Policy for detailed delivery information.

Returns and Refunds

Return and refund requests are handled according to our Return Policy.

Customers should review our Return Policy before requesting a return or exchange.

Intellectual Property

All content on the FARENIQ website, including text, images, graphics, logos, designs, and branding materials, belongs to FARENIQ or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

Limitation of Liability

FARENIQ is not responsible for losses or damages resulting from circumstances beyond our reasonable control, including shipping delays, technical issues, or external service interruptions.

Privacy Protection

Your personal information is handled according to our Privacy Policy. By using our website, you acknowledge and agree to our data collection and processing practices.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be published on this page with the updated effective date.

Contact Us

FARENIQ Customer Support

Email:
service@fareniq.com

Phone:
+86 13544002135

Support Hours:
9:00 AM - 6:00 PM Pacific Time