Return & Refund Policy

Last updated: September 2026

At FARENIQ, customer satisfaction is our priority. We want you to feel confident when purchasing our lighting products and home decor pieces. If your purchase does not meet your expectations, we provide a clear return and refund process to help resolve your concern.

Return Eligibility

Customers may request a return within:

30 days after receiving the order.

To qualify for a return, the following conditions must be met:

• The product must be unused.
• The item must remain in its original condition.
• The original packaging, accessories, and included materials must be returned.
• Proof of purchase must be provided.

Products that do not meet these requirements may not be eligible for return.

Accepted Return Situations

Damaged Products

If your lighting product arrives damaged during delivery, please contact us within:

7 days after delivery.

Please provide:

• Order number
• Photos of the damaged product
• Photos of the packaging if available

Our team will review your request and provide an appropriate solution.

Incorrect Product Received

If you receive a product different from the item ordered, please contact our customer support team. We will verify the order details and assist with the appropriate resolution.

Product Quality Issues

If your product has a confirmed manufacturing defect affecting normal use, please contact us with details and supporting information. Our team will review the issue and provide assistance.

Change Of Mind

Return requests due to personal preference may be accepted if:

• The product has not been used.
• The product remains in original condition.
• The customer is responsible for return shipping costs.

Non-Returnable Items

Returns may not be accepted for:

• Products that have been used or installed.
• Items damaged due to improper handling.
• Products without original packaging.
• Items returned without prior approval.
• Returns requested after the return period.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the refund decision.

If approved:

• Refunds will be issued to the original payment method.
• Processing time depends on your payment provider or financial institution.
• Please allow additional time for the refund to appear in your account.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged.
• The wrong product was sent.
• A confirmed product defect exists.

Original shipping fees are generally non-refundable.

Return Address

Customer Support Hours

Monday – Friday
9:00 AM - 6:00 PM Pacific Time