Shipping Policy

Last updated: September 2026

At FARENIQ, we are committed to providing a reliable and smooth delivery experience for every customer. This Shipping Policy explains our order processing times, delivery methods, tracking information, and shipping-related services.

Order Processing Time

After your order is successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

• Orders are usually processed within 1-3 business days.
• Orders placed during weekends or holidays will be processed on the next business day.
• Processing times may vary depending on product availability and order volume.

Shipping Time

Delivery times may vary depending on your location, shipping method, and carrier availability. Estimated delivery times are provided below:

Please note that delivery estimates are approximate and do not include unexpected delays caused by carriers, customs procedures, weather conditions, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

You can use the tracking number provided to check your package delivery status.

Shipping Address

Please ensure that your shipping information is accurate before completing your order.

• We are unable to guarantee changes after an order has entered the shipping process.
• If you need to update your address, please contact us as soon as possible after placing your order.
• Customers are responsible for providing complete and correct delivery information.

Delayed or Lost Packages

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances outside our control.

If your package has not arrived within the expected delivery timeframe, please contact our customer support team and we will assist you.

Customs & Import Duties

For international orders, customs duties, taxes, or additional fees may apply depending on the destination country.

Customers are responsible for any customs charges required by their local authorities.

Damaged Packages

If your order arrives damaged, please contact us within 7 days after delivery.

Please provide:

• Order number
• Photos of the damaged item
• Photos of the packaging if available

Our team will review your request and provide assistance based on the situation.

Contact Us

Company Information

Operated by:
Hangzhou Longzhiyi Network Technology Co., Ltd.

Business Address:
Building 1, 2F-OF022,
No. 80 Baoqing Street,
Qiaosi Subdistrict,
Linping District, Hangzhou,
Zhejiang Province, China