Privacy Policy

Last updated: September 2026

At FARENIQ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase our products, or communicate with our customer service team.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Company Information

Information We Collect

When you visit FARENIQ, place an order, or contact us, we may collect information necessary to provide our services and improve your shopping experience.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Shipping address
• Billing information
• Order details
• Customer service communication records

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

• Browser type
• Device information
• IP address
• Website interaction data
• Pages visited and browsing activity

How We Use Your Information

We may use collected information to:

• Process and fulfill your orders
• Confirm payments and provide order updates
• Arrange shipping and delivery services
• Respond to customer inquiries
• Improve our website and product experience
• Prevent fraud and unauthorized transactions
• Send updates or marketing communications when permitted

Third-Party Services

FARENIQ may work with trusted third-party providers to support our business operations, including payment processing, website hosting, shipping services, analytics, and customer support tools.

These providers only access information required to perform their services and are expected to protect your information according to applicable privacy standards.

Payment Information

Payments made through our website are processed securely through trusted payment providers.

FARENIQ does not store complete payment card numbers or sensitive payment credentials on our own systems.

Data Protection

We use reasonable security measures designed to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we take steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze visitor activity, remember preferences, and enhance your shopping experience.

Your Privacy Choices

You may request access, correction, or deletion of certain personal information by contacting our customer support team.

You may also unsubscribe from promotional emails at any time by following the instructions included in those communications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Email:
service@fareniq.com

Phone:
+86 13544002135

Support Hours:
9:00 AM - 6:00 PM Pacific Time